Refund Policy
Sunbatch Refund Policy
Last Updated: June 2025
All products made by Sunbatch are custom manufactured to the specifications provided by the customer. Because each item is unique and produced specifically for your order, refunds and returns are generally not offered once production has begun.
Before Production Starts
If a cancellation request is made before production is approved or any materials are purchased, Sunbatch may cancel the order without penalty. Any deposits or payments may be refunded depending on the status of the order at the time of cancellation.
After Production Begins
Orders cannot be refunded once:
• Details have been approved
• Materials have been sourced
• Manufacturing has started
In these cases, customers are responsible for the full cost of the order.
Quality Issues or Errors
If there is a manufacturing error that does not match the final approved specifications, Sunbatch will review the issue and either:
• Repair or replace the affected item
or
• Provide another appropriate remedy
Requests must be submitted within 10 business days of delivery and include:
• Order details
• Description of the issue
• Photos or documentation showing the problem
Customer Specification Errors
Sunbatch is not responsible for issues caused by:
• Incorrect or incomplete drawings
• Design changes after approval
• Incorrect quantities or specifications provided by the customer
These situations are not eligible for refund or free replacement.
Shipping Damage
If a shipment arrives damaged, notify the carrier and Sunbatch immediately. We will assist you in the claims process according to the carrier’s policies.
Contact Us
For questions about this Refund Policy or to report an issue, please contact:
​
Sunbatch
Email: info@sunbatchsupply.com
Address: 12049 Curley St. Ste 101, San Antonio, FL 33576