Shipping Policy

Shipping Timeframes

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Shipping begins only after:

• Specifications are finalized
• Production is complete
• Any required payment is received

Estimated shipping times will be included in the quote or order confirmation. Delivery times depend on carrier performance and are not guaranteed.

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Shipping Methods

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We use reputable shipping carriers selected based on product type, size, weight, and destination. Customers may request specific carriers or service levels and additional fees may apply.

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Shipping Costs

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Shipping costs are calculated based on:
• Package weight and dimensions
• Destination address
• Shipping method requested

 

Shipping charges are provided during the quote or order approval process.

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Order Tracking

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Tracking information will be provided when available once the order ships. Certain industrial shipments may have limited tracking options depending on the carrier.

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Inspection and Delivery Acceptance

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Customers must inspect all items upon delivery. Any visible damage or missing packages should be reported immediately to both the carrier and Sunbatch so that we can assist with resolving the issue.

 

Delays and Carrier Issues

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Sunbatch is not responsible for:

• Carrier delays
• Lost or stolen packages after delivery
• Customs or import processing times
• Delivery issues caused by incorrect shipping information supplied by the customer

 

We will provide support in working with the carrier if an issue arises.

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Shipping Restrictions

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Some locations may require special documentation or may not be eligible for shipment depending on product type or regulatory limits. We will notify customers if a shipping restriction applies to their order.

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Contact Us

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For shipping related questions, please contact:

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Sunbatch
Email: info@sunbatchsupply.com
Address: 12409 Curley St. Ste 101, San Antonio, FL 33576